Cass Weber
Head of Professional Services & Customer Engagements, Magnolia
Cass leads two key streams driven by a commitment to business value, operational excellence, and building long-term relationships with customers and partners. She ensures that both customers and partners are set up for success, receiving the support and expertise they need across every stage of their journey. Cass champions people and culture as the foundation of service excellence, believing that delighted customers are the result of empowered teams. When employees feel supported and connected, they deliver the kind of service that turns software into lasting partnerships. When not working (or thinking about work), Cass explores new hobbies, curates travel plans, or reminisces about her latest favorite destination: Japan. She’s deeply inspired by the country’s balance of thoughtful customer experience, intentional approach to design, and operational excellence.
