*This role is only for you if you speak German and English fluently and live either in Germany, Austria, or Great Britain.*

We're looking for a dedicated and results-driven Senior Customer Success Manager to join our team. The ideal candidate will be a highly motivated individual who excels at building and maintaining strong client relationships, ultimately driving customer success and business growth. This role is a fantastic opportunity for someone who thrives on being the primary point of contact for our valuable customers and is passionate about ensuring their long-term satisfaction.

As a Senior Customer Success Manager, you will be the central figure for our clients, ensuring their needs are met and their expectations are exceeded. Your core responsibilities will include:

• Relationship Management: Cultivating and nurturing strong, long-lasting relationships with our accounts. You will act as a trusted advisor, understanding their business objectives and aligning our solutions to their needs.

• Strategic Planning: Developing and executing strategic account plans to grow and retain our key customers. You will identify opportunities for upselling and cross-selling, contributing directly to incremental ARR.

• Customer Advocacy: Serving as the internal advocate for your clients, working closely with our Support, Product, and Sales teams to ensure a seamless customer experience. You will be responsible for translating client feedback into actionable insights for our product development roadmap.

• Business Development: Actively identifying and pursuing new business opportunities within your assigned accounts. Your proactive approach will be essential for identifying growth potential and maximizing customer value.

• Market Insight: Staying informed about industry trends and competitor activities to better position our products and services.

• Take charge: Everyone at Magnolia is in the driver’s seat and we set the direction according to what our customers, colleagues and culture need. No matter the roadblocks you see ahead, you take charge in (re)shaping the destination.

• Connect: You never drive alone. Building meaningful connections means creating experiences together that form a foundation of trust so next time there’s a bump in the road, you know someone else has your back

• Be you: Choose your own ways and means. We thrive on making every perspective count so that you feel safe enough to follow your purpose and at the same time pursue one common goal. Our way of growing is to mutually question ourselves and others.

• Language Proficiency: Business-level fluency in both German and English is essential for this role.

• Experience: Proven experience in a similar role, such as Key Account Management, Senior Customer Success, or a related sales position, with a strong background in the digital sector. Experience with Content Management Systems (CMS) and Digital Experience Platforms (DXP) is a significant plus but not required.

• Communication: Exceptional communication and presentation skills, with the ability to effectively articulate complex ideas to diverse audiences.

• Customer-Centric: A deep commitment to customer success and a passion for building lasting partnerships.

• Proactive & Strategic: A self-starter who can think strategically and solve problems creatively. You should be able to manage multiple projects simultaneously and prioritize effectively.

• Team Player: The ability to collaborate effectively with internal teams to ensure customer success.

• Bright, fun, and open-minded colleagues spread across the globe

• Lateral and vertical growth opportunities

• Flexible, innovative and outcome-oriented

• Aside from work, we are parents, gamers, bookworms, athletes, adrenaline junkies, philosophers, and so much more.