Magnolia Support | Magnolia Headless CMS

Magnolia

Support services

Every Magnolia license comes with product support from our support team. We provide support based on the Service-level Agreement (SLA)'s response times and scope conditions.
Read more about

On-premises support options

Cloud support options

Our official documentation is freely accessible. It includes comprehensive module descriptions, step-by-step guidelines, and release notes.

Community Edition users can also get guidance from our

knowledge base (cloud),
wiki (on-premises + cloud),
and newsletter (on-premises + cloud).

Customer success / account manager

Customer success and account managers in local subsidiaries serve as your single point of contact. They can help determine the type of on-demand service needed to solve your current challenges.

Not sure if your issue is product or project-related?

Our teams are ready to discuss how we can support you best, redirect you to our support ticketing system, or propose a service consulting package.

Contact Magnolia

Support ticketing system

Our support ticketing system is powered by Jira and available 24/7, enabling you to report product-related issues or bugs immediately. A support account is needed to submit Magnolia support or cloud helpdesk tickets.

On-premises support options

Cloud support options

Please note: A support account (on-premises / cloud) is needed to submit Magnolia support or cloud helpdesk tickets.

Dedicated assistance from experts

You can request additional support engineers or a solution architect in case of urgency.

Magnolia allocates a dedicated expert who works exclusively on your current challenges to resolve issues promptly and without interruption. Standard consulting fees apply.

You can directly contact your local Customer Success Manager / Account Manager to request dedicated assistance.

Get in touch

Maintenance policy

Magnolia publishes major releases once per year and maintenance releases several times per year. Major releases are usually upgrades that provide new functionality. Maintenance releases are usually updates that fix bugs or security issues.

Details of the Magnolia maintenance release policy can be found in our documentation.

Service Level Agreements (SLA)

Magnolia’s service level agreements are flexible. Start from basic coverage during normal working hours or scale up to full support 24 hours a day, 7 days a week.

Disclaimer: Service Level Agreements might be country or product-specific. Contact your local Customer Success Manager / Account Manager for a personalized offer.

Looking for more support?

Get in touch